At Bagelica Handbags, we want your shopping experience to be straightforward and worry-free. This Refund Policy explains how we handle refunds, under what conditions they are approved, and the steps to follow when requesting a refund.

Eligibility for Refunds

Refunds are issued only if all of the following conditions are met:

  • The return request is submitted within 30 days of delivery.

  • The item is unused, unworn, and in its original condition, including all tags, packaging, and accessories.

  • The return follows the instructions outlined in our Return & Exchange Policy.

  • The item received was incorrect, defective, or damaged during delivery.

Items Not Eligible for Refunds

Refunds cannot be issued for:

  • Final sale or clearance items.

  • Gift cards or promotional items.

  • Items showing misuse, wear, or damage caused by the customer.

Note: Approved refunds are never subject to a restocking fee.

Returns and Shipping Responsibilities

Customer-Initiated Returns

If you are returning an item for personal reasons, such as a change of mind, wrong size, or color:

  • You are responsible for the cost and arrangement of return shipping.

  • We recommend using a trackable shipping service to ensure the item reaches us safely.

Returns Due to Bagelica’s Responsibility

If the item is defective, damaged, or incorrectly shipped:

  • Bagelica will cover all return shipping costs.

  • You will receive either a full refund or a replacement item at no extra cost.

Refund Process

To request a refund, please follow these steps:

  1. Submit a Request
    Contact us via email at support@bagelica.shop or by phone at +1 (320) 555-0192. Provide your order number and details about the item being returned.

  2. Inspection
    Once we receive the returned item, it will be inspected to ensure it meets the eligibility requirements.

  3. Approval
    If the return is approved, we will notify you via email.

  4. Refund Issued
    Refunds are applied to your original payment method.

Refund Timeline

  • Refunds are generally processed within 10 business days of approval.

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

  • A confirmation email will be sent once the refund is issued.

Partial Refunds

Partial refunds may be granted in specific cases:

  • Items returned after the 30-day return period (only if approved).

  • Items missing tags, packaging, or accessories.

Refunds for Defective vs. Non-Defective Items

Type Responsibility Refund
Defective / Our Fault Damaged during delivery, incorrect item shipped, or manufacturing defect Full refund; return shipping covered by Bagelica
Non-Defective / Customer Reason Change of mind, wrong size/color, exchange Refund issued after return; customer pays shipping

Damaged or Incorrect Items

If your order arrives damaged or the wrong item was shipped:

  • Report the issue within 48 hours of delivery.

  • Bagelica will cover return shipping.

  • You will receive a full refund or a replacement item.

Contact Us

For any questions regarding refunds, returns, or the status of your request:

  • Email: support@bagelica.shop

  • Phone: +1 (320) 555-0192

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)

At Bagelica Handbags, we aim to make returns and refunds as simple and transparent as possible. Following this policy ensures your refund is processed smoothly and efficiently.

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