Orders & Payments
1. How can I place an order?
Browse our collection, add your chosen items to the cart, and complete the secure checkout process. Once your order is confirmed, you will receive a confirmation email.
2. What payment methods do you accept?
We accept major credit and debit cards, along with secure online payment methods. All transactions are processed via trusted payment gateways.
3. Is it safe to pay on your website?
Yes. All payments are processed through encrypted systems, and we never store your payment information.
4. Can I cancel my order after placing it?
If your order has not yet shipped, you can request a cancellation by contacting our support team. A full refund will be issued to your original payment method.
5. Can I change my shipping address after ordering?
If your order has not yet shipped, we can update your shipping address. Please contact us immediately to request the change.
Shipping & Delivery
6. How long does shipping take?
Orders are processed within 1–2 business days. Standard U.S. delivery typically takes 5–7 business days after processing.
7. Do you offer express shipping?
Currently, we primarily offer standard shipping. If express options become available, they will be listed at checkout.
8. Do you ship internationally?
At this time, we only ship within the United States. Any updates on international shipping will be announced on our website.
9. How can I track my order?
Once your order ships, you will receive an email with tracking details. You can use the tracking number to monitor your package.
10. What if my package is delayed?
Delays caused by shipping carriers are beyond our control. Please check your tracking updates. Our support team is available to assist if needed.
11. What happens if my package is lost?
If your tracking shows your package was lost or never delivered, contact us immediately. We will work with the carrier to resolve the issue.
Returns & Exchanges
12. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unworn, and in original condition with all packaging and tags. Please review our full Return Policy for details.
13. How do I start a return?
Contact our support team at support@bagelica.shop or +1 (320) 555-0192. We will provide instructions and the return shipping address.
14. Do I have to pay for return shipping?
If the return is due to customer reasons (e.g., change of mind, size/color exchange), the customer is responsible for return shipping.
If the return is due to Bagelica’s fault (e.g., defective, damaged, or wrong item), Bagelica covers the return shipping cost.
15. Can I exchange my item?
Yes. Exchanges are accepted within the 30-day window for items that are unused and in original condition. Exchanges can be requested for a different size, style, or color.
16. What if I receive a damaged or wrong item?
If your order arrives damaged, defective, or incorrect, contact us immediately. We will cover return shipping and arrange either a full refund or a replacement.
Refunds
17. How long do refunds take?
Refunds are processed within 10 business days after we receive and inspect your returned item. Depending on your bank/payment provider, it may take additional time for the refund to appear in your account.
18. How will I receive my refund?
Refunds are always issued to your original payment method.
19. Do you charge a restocking fee?
No. We do not charge any restocking fees on approved refunds.
20. Can I get a partial refund?
Partial refunds may apply if items are returned missing packaging/tags or if they are approved after the 30-day window.
Products & Stock
21. How do I know if an item is in stock?
If an item is available for purchase on our website, it is in stock. Out-of-stock items will be marked as unavailable.
22. Will you restock sold-out items?
Some products may be restocked depending on availability. You can contact us to check for updates.
23. Do you provide detailed product descriptions?
Yes. Each listing includes clear descriptions, materials, and sizes so you know exactly what you are purchasing.
24. Can I request additional product details or photos?
Yes. Contact our support team, and we’ll do our best to provide extra details or images.
Account & Technical Issues
25. Do I need to create an account to shop?
No. You can shop as a guest. Creating an account simply makes it easier to track orders and save details for future purchases.
26. I’m having trouble checking out. Can you help?
Yes. If you face technical issues, try refreshing the page or using another device. If the issue persists, contact our support team.
Customer Support
27. How can I contact customer service?
Email: support@bagelica.shop
Phone: +1 (320) 555-0192
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-05:00)
28. How quickly will I get a response?
We aim to respond within 24 hours on business days.